How to Setup BCC Email Addresses

Send a Copy of Recipient Certificate Emails to a Custom Email Address

What is a BCC Email Address?

A BCC email address enables you to send a copy of an email to an additional recipient without revealing this recipient's email address to the primary recipients.

Example Use Case

For instance, in the case of Mr. X from Company ABC:

• Every certificate sent via their system is automatically copied to a specific email address stored at the account level.
• This email address is connected to Mr. X's CRM, which processes the certificates and adds them directly to the participant profiles.

Please note that this is just one way to use this feature.

BCC Email Feature: Customization Details

The BCC email feature is available exclusively as part of our Plus Plan and must be activated by our Customer Support team.

Activation Requirements

• The BCC email address is added to your organization settings by our team (self-service is not available).
• Each organization can configure one BCC email address, which applies to all certificates or badges sent by their Virtualbadge.io accounts.
• Each BCC recipient counts toward your email usage limit.

How to Use the BCC Feature

1. Request Activation: Reach out to our Customer Support team to enable the feature for your account.
2. Provide Your Custom Email: Specify the email address you’d like to use as the BCC recipient.
3. Start Using: Once configured, every certificate email sent through the platform will automatically include the BCC address.

Have Questions?

If you have any questions or need assistance, our team is here to help! Contact us via email, form, or chat, and we’ll guide you through the setup process.