--- title: How to Setup BCC Email Addresses description: Learn how to set up a BCC email address in Virtualbadge.io to automatically copy each certificate or badge email to your CRM or another system—securely and discreetly --- [Skip to content](https://help.virtualbadge.io/article/bcc-email#main-content) - [English](https://help.virtualbadge.io/article/bcc-email) - [Deutsch](https://help.virtualbadge.io/de/article/bcc) English Show submenu for translations [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new?hsLang=en) [![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/) Open main navigation Close main navigation - - [English](https://help.virtualbadge.io/article/bcc-email) - [Deutsch](https://help.virtualbadge.io/de/article/bcc) English Show submenu for translations - [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) - [Go to Admin Dashboard](https://admin.virtualbadge.io/) [Go to Admin Dashboard](https://admin.virtualbadge.io/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en) 2. [Features](https://help.virtualbadge.io/article/features?hsLang=en) 3. [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization) # How to Setup BCC Email Addresses ## Send a Copy of Recipient Certificate Emails to a Custom Email Address A BCC email address lets you send a copy of an email to an additional recipient without revealing that recipient’s email address to the primary recipients. ##### **Example Use Case** For instance, in the case of Mr. X from Company ABC: - Every certificate sent via their system is automatically copied to a specific email address stored at the account level. - This email address is connected to Mr. X's CRM, which processes the certificates and adds them directly to the participant profiles. Please note that this is just one way to use this feature. This feature isn’t included in every subscription and must be activated by our Customer Support team. Contact us through: - **Email:** contact@virtualbadge.io - **Or, send us a request [here](https://share-eu1.hsforms.com/16MiJIZciQWWADE2I-Lm5ug2b7o39)** #### **Activation Requirements** - The BCC email address is added to your **organisation settings** by our team (self-service is not available). - Each organisation can configure **one BCC email address**, which applies to all certificates or badges sent by their Virtualbadge.io accounts. - **Each BCC recipient counts toward your email usage limit.** ### **How to Use the BCC Feature** 1. **Request Activation:** Reach out to our Customer Support team to enable the feature for your account. 2. **Provide Your Custom Email:** Specify the email address you’d like to use as the BCC recipient. 3. **Start Using:** Once configured, every certificate email sent through the platform will automatically includes the BCC address. #### **Have Questions?** If you have any questions or need assistance, our team is here to help! Contact us via email, form, or chat, and we’ll guide you through the setup process. - [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en) - [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content) - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials) - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management) - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization) - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations) - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification) - [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting) - [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en) - [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials?hsLang=en) - [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content) - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module?hsLang=en#trainer-module-settings) - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training) - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module) - [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en) - [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content) - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing) - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings) - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings) - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library) - [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en) - [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content) - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management) - [Trainer Module](https://help.virtualbadge.io/article/faqs?hsLang=en#trainer-module) - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues) [![Chill listening crop-3](https://help.virtualbadge.io/hs-fs/hubfs/Virtualbadge.io%20Dark%20(2).png?width=181&height=24&name=Virtualbadge.io%20Dark%20(2).png "Chill listening crop-3")](https://www.virtualbadge.io/) Virtualbadge.io Help Center Copyright © 2026, FutureNext GmbH