--- title: Certificate & Badge Analytics description: Discover Certificate & Badge Analytics on Virtualbadge.io—track email delivery, recipient claims, downloads, and LinkedIn shares, plus monitor social media trajectory and resolve bounced emails. --- [Skip to content](https://help.virtualbadge.io/article/certificate-and-badge-statistics#main-content) - [English](https://help.virtualbadge.io/article/certificate-and-badge-statistics) - [Deutsch](https://help.virtualbadge.io/de/article/zertifikat) English Show submenu for translations [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new?hsLang=en) [![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/) Open main navigation Close main navigation - - [English](https://help.virtualbadge.io/article/certificate-and-badge-statistics) - [Deutsch](https://help.virtualbadge.io/de/article/zertifikat) English Show submenu for translations - [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) - [Go to Admin Dashboard](https://admin.virtualbadge.io/) [Go to Admin Dashboard](https://admin.virtualbadge.io/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en) 2. [Features](https://help.virtualbadge.io/article/features?hsLang=en) 3. [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting) # Certificate & Badge Analytics ## Track Email and Social Media Sharing Insights for Each Issued Certificate or Badge ### Understanding Certificate and Badge Statistics After you have sent out the access emails to your recipients, the statistic page of that certificate will be available. You can find this in the **Overview Section** of your certificates: ![2-3](https://help.virtualbadge.io/hs-fs/hubfs/2-3.png?width=688&height=387&name=2-3.png) Some basic information like the certificate name, the total number of recipients, and the certificate creation date can be seen in the blue box. The *Certificate/ Badge Statistics* are divided into three parts. The number of recipients and the percentage of the total recipients who completed that action can be viewed in each box. 1. **Claimed:** This shows that the recipient has opened the email and verified themselves to be able to view/download/share their unique certificates and badges. 2. **Certificates shared or downloaded**: Refers to the number of recipients who have either shared or downloaded their digital credentials. 3. **Added to LinkedIn profile**: Refers to the number of recipients who have added their certificates to their LinkedIn profile, inside the section "Licenses and Certifications". 4\. Moving on to **Tracked Social Media Shares**: Our software can track this data only if the certificates or badges are shared by clicking on the buttons on the Recipient View page. In this example, with the help of the pie chart and the percentages, we can observe that more recipients are sharing certificates on LinkedIn than on Facebook or Twitter. This helps plan your marketing strategies accordingly. **Important**: If the certificate or badge is first downloaded by your recipient, and later on shared as a post on their social media channel, this post **will not** be tracked nor added to the statistics page. 5\. The **Email Statistics** section gives you an overview of the email statuses. In this example, - We see that the emails to the recipients have been **Sent**. - **Opened** is when a recipient just clicks and opens the certificate email. - **Clicked** here refers to the recipient who clicked on the "Get Certificate/ Badge" link or button in the email. - You can also check if there are any **Bounced emails.** Exact emails that have bounced can be seen from the tab "Recipients"**.** - [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en) - [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content) - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials) - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management) - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization) - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations) - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification) - [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting) - [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en) - [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials?hsLang=en) - [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content) - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module?hsLang=en#trainer-module-settings) - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training) - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module) - [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en) - [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content) - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing) - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings) - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings) - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library) - [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en) - [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content) - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management) - [Trainer Module](https://help.virtualbadge.io/article/faqs?hsLang=en#trainer-module) - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues) [![Chill listening crop-3](https://help.virtualbadge.io/hs-fs/hubfs/Virtualbadge.io%20Dark%20(2).png?width=181&height=24&name=Virtualbadge.io%20Dark%20(2).png "Chill listening crop-3")](https://www.virtualbadge.io/) Virtualbadge.io Help Center Copyright © 2026, FutureNext GmbH