Why do some recipients show "Delivered" for email status, but "Claimed" for certificate status?
In den meisten Fällen können Empfänger ihr Zertifikat erst nach dem Öffnen der E-Mail von Virtualbadge.io abrufen. Das liegt daran, dass die E-Mail den einzigartigen Link enthält, über den sie auf ihr Zertifikat zugreifen und es abrufen können. Gelegentlich kann es jedoch vorkommen, dass Empfänger den E-Mail-Status Zugestellt, aber den Zertifikatsstatus Abgerufen anzeigen. Auch wenn das zunächst widersprüchlich wirkt, gibt es einige plausible Gründe, warum dies passieren kann.
Possible explanations for this behavior
- The certificate link was shared from the admin dashboard
An administrator may have manually copied the recipient’s token link from the dashboard and shared it directly with the recipient (for example, via chat or another email), or may have opened it themselves for testing purposes. In this case, the certificate or badge can be claimed without the original email having been opened, or without it having been sent.
- The recipient’s email client blocks tracking
Virtualbadge.io uses a tracking pixel (an invisible image) in the email to detect when an email is opened. Some email clients block images by default, or the recipient might have disabled image loading. When this happens, the tracking pixel is not loaded, so the system does not register the email as opened, even though the recipient actually opened it and clicked the link to claim the certificate. - Other distribution methods are used
Another exception occurs when a different distribution software is in place. For example, when the client copies the token and uses our API or an integration such as Zapier to distribute the access links, without relying on the email servers from Virtualbadge.io. In this case as well, the certificate or badge can be claimed without the original email having been opened.
If you have further questions about this or need assistance verifying recipient actions, feel free to contact our support team.