--- title: FAQs | Help Articles Virtualbadge.io description: FAQs --- [Skip to content](https://help.virtualbadge.io/article/faqs#main-content) - [English](https://help.virtualbadge.io/article/faqs) - [Deutsch](https://help.virtualbadge.io/de/article/faqs) English Show submenu for translations [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) [![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/) Open main navigation Close main navigation - - [English](https://help.virtualbadge.io/article/faqs) - [Deutsch](https://help.virtualbadge.io/de/article/faqs) English Show submenu for translations - [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) - [Go to Admin Dashboard](https://admin.virtualbadge.io/) [Go to Admin Dashboard](https://admin.virtualbadge.io/) Hello! 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[FAQs](https://help.virtualbadge.io/article/faqs) # FAQs - [Share Error Logs for Better Troubleshooting](https://help.virtualbadge.io/article/share-error-logs-for-better-troubleshooting) - [Why CSV Files Sometimes Open in One Column in Excel](https://help.virtualbadge.io/article/why-csv-files-sometimes-open-in-one-column-in-excel) - [Why Do I See a Yellow Banner on My Certificate Validation page?](https://help.virtualbadge.io/article/why-do-i-see-a-yellow-banner-on-my-certificate-validation-page) - [Does Virtualbadge.io Require Access to My LinkedIn Account?](https://help.virtualbadge.io/article/does-virtualbadge.io-require-access-to-my-linkedin-account) - [Re-adding a Credential to your LinkedIn Profile](https://help.virtualbadge.io/article/re-adding-a-credential-to-your-linkedin-profile) ## Credential Management - [What Happens When You Don’t Have an Active Subscription](https://help.virtualbadge.io/article/what-happens-when-you-dont-have-an-active-subscription) - [Troubleshooting Slugs](https://help.virtualbadge.io/article/troubleshooting-slugs) - [When to Use a Badge, a Certificate, or Both?](https://help.virtualbadge.io/article/using-badges-and-certificates-a-quick-guide) - [Identify LinkedIn Users who added their credentials to "Licenses and Certifications" & Shared as a post](https://help.virtualbadge.io/article/identity-linkedin-users-who-added-their-credentials-to-licenses-and-certifications) ## Trainer Module - [How to Resend Certificates After Renewing Your Subscription](https://help.virtualbadge.io/article/troubleshoot-certificate-sending-again-in-trainer-module) - [How to extract Trainer and Recipient Form Submission information](https://help.virtualbadge.io/article/download-trainer-and-recipient-form-submission-information) - [Unable to Download the First Aid form](https://help.virtualbadge.io/article/unable-to-download-the-first-aid-form) ## Email & Delivery Issues - [Problems when sending credentials](https://help.virtualbadge.io/article/reasons-why-i-cannot-send-certificates) - [How to save CSV files as "UTF-8"?](https://help.virtualbadge.io/article/how-to-save-csv-files-as-utf-8) - [Bounced Emails](https://help.virtualbadge.io/article/bounced-emails) - [Apple Private Relay and Email Tracking Issues](https://help.virtualbadge.io/article/apple-emails-not-updating-status-after-email-sending) - [Understanding Delivered Emails with Claimed Certificates](https://help.virtualbadge.io/article/email-status-stuck-on-delivered) - [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup) - [Features](https://help.virtualbadge.io/article/features#main-content) - [Managing Credentials](https://help.virtualbadge.io/article/features#managing-credentials) - [Recipient Management](https://help.virtualbadge.io/article/features#recipient-management) - [Email Delivery & Customization](https://help.virtualbadge.io/article/features#email-delivery-customization) - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features#sharing-social-integrations) - [Security & Verification](https://help.virtualbadge.io/article/features#security-verification) - [Insights & Reporting](https://help.virtualbadge.io/article/features#insights-reporting) - [Credential Design](https://help.virtualbadge.io/article/credential-design) - [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials) - [Trainer Module](https://help.virtualbadge.io/article/trainer-module#main-content) - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module#trainer-module-settings) - [Creating a Training](https://help.virtualbadge.io/article/trainer-module#creating-a-training) - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module#recipients-in-the-trainer-module) - [Integrations & API](https://help.virtualbadge.io/article/integrations-api) - [Account & Billing](https://help.virtualbadge.io/article/account-billing#main-content) - [Billing](https://help.virtualbadge.io/article/account-billing#billing) - [Organisation Settings](https://help.virtualbadge.io/article/account-billing#organisation-settings) - [User Settings](https://help.virtualbadge.io/article/account-billing#user-settings) - [Element Library](https://help.virtualbadge.io/article/account-billing#element-library) - [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub) - [FAQs](https://help.virtualbadge.io/article/faqs#main-content) - [Credential Management](https://help.virtualbadge.io/article/faqs#credential-management) - [Trainer Module](https://help.virtualbadge.io/article/faqs#trainer-module) - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs#email-delivery-issues) [![Chill listening crop-3](https://help.virtualbadge.io/hs-fs/hubfs/Virtualbadge.io%20Dark%20(2).png?width=181&height=24&name=Virtualbadge.io%20Dark%20(2).png "Chill listening crop-3")](https://www.virtualbadge.io/) Virtualbadge.io Help Center Copyright © 2026, FutureNext GmbH