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title: How we check Verified Issuers
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1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en)
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3. [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification)

# How we check Verified Issuers

## What the Verified issuer tag means, and how we check the organisations behind credentials

Every credential issued with Virtualbadge.io has a validation page where anyone can check it. On that page, the **Issued by** line shows who issued the credential, and a tag next to it shows whether Virtualbadge.io has checked that organisation.

This article explains what the tags mean, which documents and checks are behind the **Verified issuer** tag, and how organisations can get verified.

### What You See on a Validation Page

| What you see | What it means |
| --- | --- |
| **Verified issuer** tag next to the issuer's name | We've checked that this account belongs to the organisation named as the issuer. |
| No tag | We haven't run the identity check for this issuer \[verify\]. The credential itself can still be checked as usual. |
| **Not verified** tag, and **Issuer not verified** at the top of the page | We haven't checked who runs this account. Before you rely on the credential, confirm it with the issuing organisation directly. (Trial/ free/ never paid) |
| **Not tag with This is a test certificate** banner and **Not a real credential** at the top | The credential was issued from a test (sandbox) account and isn't a real credential. See [Why Do I See a Yellow Banner on My Certificate Validation Page?](https://help.virtualbadge.io/article/why-do-i-see-a-yellow-banner-on-my-certificate-validation-page?hsLang=en) |

Click the tag to see a short explanation. On a phone, tap the tag to open it.

\[Screenshot 1: Validation page with the Verified issuer tag and its explanation\]

\[Screenshot 2: Validation page with the Not verified tag and its explanation\]

### What the Verified Issuer Tag Confirms

When an issuer has the **Verified issuer** tag, we've confirmed that:

- the organisation legally exists and is registered where it says it is
- the person who manages the account is allowed to act on its behalf
- the issuer name on the validation page matches its registered name or a registered trading name (branch/ sub org,etc)
- virtualbadge.io account belongs to this body and is resposible for issing that partila crdential

### What the Tag Doesn't Confirm

The tag is about **who** issued a credential, not about **what** the credential certifies. The issuer is responsible for what the credential says. The tag doesn't mean that:

- Virtualbadge.io endorses or has reviewed the course, training or exam behind a credential
- the organisation holds an accreditation, unless it has shown us proof (see Additional Checks)
- a specific recipient completed a course. The issuer confirms that, and the validation page shows the credential's own status.

### For Issuers: Getting Verified

Verification is an optional service. Your credentials stay valid and can be checked on their validation page whether or not you're verified.

### Documents We Ask For

The documents depend on the type of organisation. We only ask for what we need to confirm the points above.

| Type of organisation | What we check |
| --- | --- |
| **Registered companies** (for example GmbH, UG, AG, Ltd, LLC) | Your entry in the official commercial register (in Germany, the Handelsregister). We look it up ourselves using your registration number, so you usually don't need to send an extract. |
| **Sole traders and freelancers** (for example trainers or coaches) | Your business registration (in Germany, the Gewerbeanmeldung) or, if you're self-employed without one, a document from your tax office confirming your self-employment \[verify\]. Your VAT ID if you have one. |
| **Associations** (for example e.V.) | Your entry in the association register (in Germany, the Vereinsregister). |
| **Public institutions** (for example universities, schools, chambers or authorities) | Your official website and email domain, plus a letter on your letterhead confirming who manages your Virtualbadge.io account. |
| **Organisations outside the EU** | The equivalent extract from your country's official register. If it isn't in English or German, please include a translation \[verify\]. |

For EU organisations with a VAT ID, we also check the number in the EU's VAT validation service (VIES).

### The Checks We Run

#### 1. Legal Existence

We confirm in an official register that your organisation exists, is active and isn't being dissolved, and that its name and address match what you've given us.

#### 2. Authorised Representative

The person who requests verification must be allowed to act for the organisation. That's the case if they're named in the register (for example as managing director or board member), or if someone named there authorises them in writing.

We also confirm the person's identity, either in a short video call or with a copy of an ID document \[verify\]. If you send a copy of an ID document:

- mark it clearly as a copy
- black out everything we don't need: we only need your name, photo and the document's expiry date \[verify\]
- we delete it as soon as the review is finished \[verify\]

#### 3. Website and Email Domain

We check that your organisation controls the website and email domain it uses. For example, we send a confirmation email to an address on your organisation's domain, and check that your website's imprint matches your register entry.

#### 4. Consistent Details

The organisation name, address and logo in your Virtualbadge.io account should match your register entry. If you issue credentials under a trading name or brand, we check that it belongs to your organisation.

#### 5. Additional Checks

Depending on your organisation and your credentials, we may also:

- check publicly available information about your organisation, for example to rule out obvious fraud or misuse of another organisation's name
- screen your organisation against the EU sanctions lists \[verify\]
- ask for proof of an accreditation or approval, if your credentials or validation pages mention one

We don't ask for financial statements, bank details or information about your shareholders.

### How the Review Works

1. **Request verification:** \[contact our Customer Success team / click Request verification in your settings\] \[verify\].
2. **Send your details:** we'll tell you which documents we need for your type of organisation, and how to upload them securely \[verify\].
3. **Review:** we run the checks above. This usually takes \[X working days\] \[verify\]. If anything is missing or unclear, we'll contact you.
4. **Tag activated:** once the checks are complete, the **Verified issuer** tag appears on the validation pages of all your credentials, including ones you've already issued \[verify\].

If we can't verify your organisation, we'll tell you why and what you can do about it.

### Keeping Your Verified Issuer Tag

- **Regular re-checks:** we confirm your details again every \[12 months\] \[verify\].
- **Tell us about changes:** if your organisation's name, address, legal form or representative changes, let us know so we can update your verification.
- **When we remove the tag:** we remove it if your organisation is dissolved, if your details can no longer be confirmed, or if the tag is misused, for example to issue credentials in another organisation's name.

### How We Handle Your Documents

We only use your documents to verify your organisation. We store them securely and delete documents containing personal data once the review is finished \[verify\]. See our \[privacy policy\] for details.

### Frequently Asked Questions

**Do recipients need to do anything?** No. The tag appears automatically on the validation pages of your credentials.

**I'm a freelance trainer and not in the commercial register. Can I still be verified?** Yes. We use your business or tax registration instead (see Documents We Ask For).

**We issue credentials for several organisations. Does each one need its own verification?** Yes. Each organisation in your account is verified separately, because the tag confirms the specific issuer named on the credential \[verify\].

**Does the tag mean our course is accredited?** No. It confirms your organisation's identity. If you want an accreditation to be shown, we can check your proof as an additional check.

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