---
title: Managing your sandbox environment
description: Safely test and migrate credentials using Virtualbadge.io’s sandbox environment. Learn how to switch between environments and promote credentials when ready.
---

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1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en)
2. [Features](https://help.virtualbadge.io/article/features?hsLang=en)
3. [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials)

# Managing your sandbox environment

## Understanding and Using the Sandbox Environment

A sandbox environment is a separate testing space that mimics the production environment. It allows you to safely create, test, and validate configurations or credentials without affecting live data or operations.

![Group 26579-2](https://help.virtualbadge.io/hs-fs/hubfs/Group%2026579-2.png?width=350&height=216&name=Group%2026579-2.png)

#### Uses of the Sandbox Environment

- Test new features and workflows without risking disruption in the production environment.
- Experiment with credentials and integrations before applying them to live systems.
- Validate changes and ensure everything works as expected before deployment.

#### How to Navigate to Your Sandbox Environment from Production

1. Go to **Settings** → **Profile**.
2. Scroll down to **Switch Organisation**.
3. In the dropdown, you will see your current organisation and available organisations.
4. Choose your Sandbox organisation from the dropdown menu, where you can identify it by the yellow sandbox icon.
5. After selecting it, the top banner will turn yellow and display the word "Sandbox," confirming that you are now operating in the sandbox environment.

![](https://help.virtualbadge.io/hs-fs/hubfs/image-png-Jan-28-2026-02-07-54-3916-PM.png?width=500&height=389&name=image-png-Jan-28-2026-02-07-54-3916-PM.png)

#### Migrating Credentials Between Environments

Note: Migrating a credential results in a copy and the source credential stays untouched.

If you create and test a credential in the sandbox environment and are satisfied with it, you can migrate it to the production environment:

1. Navigate to the credential you want to migrate.
2. Click on the **Overview** tab.
3. Click the **Migrate** button to push the credential to the target environment.

The same process applies when migrating credentials from production to the sandbox.  
![](https://help.virtualbadge.io/hs-fs/hubfs/image-png-Aug-18-2025-02-18-34-9947-PM.png?width=660&height=60&name=image-png-Aug-18-2025-02-18-34-9947-PM.png)

#### Important Notes

- Changes made on an account level in either the production or sandbox environments do **not** automatically synchronize with each other.
- Always verify the environment you are working in before making changes to avoid confusion or errors.

You can also send certificate/ badge emails through the sandbox, but please remember they are only for testing. [Learn more](https://help.virtualbadge.io/article/why-do-i-see-a-yellow-banner-on-my-certificate-validation-page?hsLang=en) about how this appears to the test recipient.

This feature is available exclusively as part of our **Enterprise Plan** and must be activated by our Customer Support team.

Contact us through:

- **Email:** contact@virtualbadge.io
- **Or, send us a request [here](https://share-eu1.hsforms.com/16MiJIZciQWWADE2I-Lm5ug2b7o39)**

- [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en)
- [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content)

    - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials)
    - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management)
    - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization)
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    - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification)
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- [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en)
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- [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content)

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    - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training)
    - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module)
- [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en)
- [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content)

    - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing)
    - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings)
    - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings)
    - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library)
- [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en)
- [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content)

    - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management)
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    - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues)

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