Here's why you might not be able to download the document
*This feature belongs exclusively to the First Aid Module.* If you are interested, get in touch with us via the live chat or schedule a demo.
Here are some reasons why you might be facing issues when downloading the First Aid form after your trainings have taken place:
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Recipient Limit Exceeded (Most Common):
- You can download the document with a maximum of 20 recipients. Regardless of the number of certificates in a training session, the total number of recipients must not exceed 20.
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Pending Approvals:
- Ensure that all recipients have been approved or denied. Missing approvals can prevent the download.
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Inactive Certificate or Training:
- Verify that the certificate or training session has been activated. Inactive certificates or training sessions can block the download process.
![](https://help.virtualbadge.io/hs-fs/hubfs/grafik-png-Jun-04-2024-01-23-22-5904-PM.png?width=260&height=117&name=grafik-png-Jun-04-2024-01-23-22-5904-PM.png)
By addressing these issues, you should be able to download the First Aid Form successfully.