---
title: What Happens When You Don’t Have an Active Subscription
description: Want to cancel your Virtualbadge.io subscription or trial? Follow our step-by-step guide to manage your cancellation smoothly and understand what happens next.
---

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1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en)
2. [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en)
3. [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management)

# What Happens When You Don’t Have an Active Subscription

## An overview of account access, credential validity, and feature limitations

Admins will continue to have access to the account but will be limited to managing existing content and settings. This approach preserves control without requiring full account deletion.

**What happens to certificates and badges you’ve issued after canceling your subscription?**

- Any credentials that have already been **shared or downloaded will remain valid**, and their **validation pages will stay active**.
- **Unclaimed credentials** will no longer be accessible to recipients.
- All **credential email links** become inaccessible for recipients once the subscription is inactive.

### What You Can and Cannot Do Without an Active Subscription

- **✅Can create new certificate or badge templates**.
- **⚠️Add new recipients**, but their status will show **“Insufficient Funds,”** and the credentials won’t be generated or downloadable.
- **⚠️Can edit recipient information**, but if the status is **“Insufficient Funds,”** the credentials cannot be generated or downloaded.
- **✅Can download previously generated or claimed credentials**.
- **❌Sending credential emails is not possible**.
- **⚠️**All new or pending certificates and badges will remain **paused/in draft** until the subscription is reactivated.

Need further assistance? Feel free to reach out to our support team!

- [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en)
- [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content)

    - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials)
    - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management)
    - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization)
    - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations)
    - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification)
    - [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting)
- [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en)
- [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials?hsLang=en)
- [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content)

    - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module?hsLang=en#trainer-module-settings)
    - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training)
    - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module)
- [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en)
- [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content)

    - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing)
    - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings)
    - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings)
    - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library)
- [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en)
- [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content)

    - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management)
    - [Trainer Module](https://help.virtualbadge.io/article/faqs?hsLang=en#trainer-module)
    - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues)

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