The Recipient Experience Page is what your participants see when they open their badge or certificate email. With customization options, you can decide what information appears, adjust the layout, and even add your own call-to-action buttons — helping you create a branded, engaging experience.
There are two ways to edit the Recipient Experience Page: at the organisation level or at the individual credential level.
1. Organisation Level Customisation
- Go to Settings → Organisation → Recipient Access Page Customisation.
- Click the Edit icon to open the overview.
- From here, you can:
- Hide or unhide sections
- Reorder the sections
- Save your change
You can also set which languages the page is available in.
Adding a Custom Section
- Switch to the Custom Sections tab and click Add Section +.
- Provide a heading for the Section Label.
- Optionally, click Add Element + to insert text or a button with a link.
-> If you select "Add text element," you can insert static text. Such as a description or custom instructions to further personalize your recipient experience.
->If you select "Add link button element," you can customize the Button Caption (the text shown on the button), specify the URL link, and define the button color. - If your page supports multiple languages, be sure to add the appropriate translations. In this section, you can also configure Button Accessibility settings—click here to learn more.
Here’s how you can make the most of the Custom Section:
Add an action button enabling recipients to rate your organization on Google, join a community group, view a thank you message, access further instructions, or take any other action that aligns with your objectives.
Changes made at the organisation level apply only to newly created certificates/badges.
2. Credential Level Customisation
- At the credential level, open the Recipient Experience tab.
- Click the Edit icon to adjust or add content for that specific certificate or badge.