--- title: Customizing the Recipient Experience Page description: Learn how to customize the Recipient Experience Page in Virtualbadge.io. Reorder, hide, or add custom sections, enable multiple languages, and enhance your certificate and badge access pages with branding and call-to-action buttons. --- [Skip to content](https://help.virtualbadge.io/article/access-page-customization#main-content) - [English](https://help.virtualbadge.io/article/access-page-customization) - [Deutsch](https://help.virtualbadge.io/de/article/anpassung-der-teilnehmeransicht) English Show submenu for translations [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new?hsLang=en) [![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/) Open main navigation Close main navigation - - [English](https://help.virtualbadge.io/article/access-page-customization) - [Deutsch](https://help.virtualbadge.io/de/article/anpassung-der-teilnehmeransicht) English Show submenu for translations - [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) - [Go to Admin Dashboard](https://admin.virtualbadge.io/) [Go to Admin Dashboard](https://admin.virtualbadge.io/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en) 2. [Features](https://help.virtualbadge.io/article/features?hsLang=en) 3. [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations) # Customizing the Recipient Experience Page ## Easily customize the credential access page by reordering sections, choosing which ones to display, or adding new content to suit your needs. The Recipient Experience Page is what your participants see when they open their badge or certificate email. With customization options, you can decide what information appears, adjust the layout, and even add your own call-to-action buttons — helping you create a branded, engaging experience. There are **two ways** to edit the Recipient Experience Page: at the **organisation level** or at the **individual credential level**. ### 1. Organisation Level Customisation 1. Go to **Settings → Organisation → Recipient Access Page Customisation**. ![](https://help.virtualbadge.io/hs-fs/hubfs/grafik-png-Oct-06-2025-02-51-48-9854-PM.png?width=300&height=319&name=grafik-png-Oct-06-2025-02-51-48-9854-PM.png) 2. Click the **Edit icon** to open the overview. 3. From here, you can**:** - **Hide or unhide sections** - **Reorder the sections** - **Save your change** > You can also set which **languages** the page is available in. #### ![](https://help.virtualbadge.io/hs-fs/hubfs/Cust%20rec%20exp%20pg-gif.gif?width=450&height=412&name=Cust%20rec%20exp%20pg-gif.gif) ### Adding a Custom Section 1. Switch to the **Custom Sections tab** and click **Add Section +**. 2. Provide a heading for the **Section Label**. 3. Optionally, click **Add Element +** to insert *text* or a *button with a link*. -\> If you select "**Add text element**," you can insert static text. Such as a description or custom instructions to further personalize your recipient experience. -\>If you select "**Add link button element**," you can customize the Button Caption (the text shown on the button), specify the URL link, and define the button color. 4. If your **page supports multiple languages**, be sure to add the appropriate translations. In this section, you can **also configure Button Accessibility** settings. Click here to learn more. ![Group 3467149(2)](https://help.virtualbadge.io/hs-fs/hubfs/Group%203467149(2).png?width=400&height=271&name=Group%203467149(2).png) #### Here’s how you can make the most of the Custom Section: Add an action button enabling recipients to **rate your organization on Google**, **join a community group**,  **view a thank you message**, **access further instructions**, **or take any other action** that aligns with your objectives. Changes made at the organisation level **apply only to newly created certificates/badges.** ### 2. Credential Level Customisation 1. At the credential level, open the **Recipient Experience tab**. ![](https://help.virtualbadge.io/hs-fs/hubfs/grafik-png-Oct-06-2025-03-10-28-1350-PM.png?width=350&height=295&name=grafik-png-Oct-06-2025-03-10-28-1350-PM.png) 2. Click the **Edit icon** to adjust or add content for that specific certificate or badge. 3. [Use the same steps described for Organisation Level Customisation.](https://help.virtualbadge.io/article/access-page-customization#Org-lvl-settings) Changes made at thecredential level, **apply only to that specific template**. If you don’t see this section on the credential level, it may be hidden due to your screen size. 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