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How to add an Authorised Issuer Image

Let each authorised issuer add their own logo to your templates

With an Authorised Issuer Image, the parent organisation defines a placeholder, and each authorised issuer uploads their own version. This way, one template can show a different logo for each sub-account.

When to use Authorised Issuer Image:

  • A training provider with partner organisations: each partner's credentials show the partner's logo.
  • A franchise or association: each local branch issues credentials with its own branding.
Prerequisites to setup a Authorised Issuer Image for authorised issuers/ sub organisations
  • Access to the Organisation Hub
  • Access to Parent Organisation

Part 1: How to set up an Authorised Issuer Image element?

  1. Go to Settings > Element Library.
  2. Click Create new element.
  3. In the pop-up, select the element type: Organisation Image, Authorised Issuer Image or User Image. Click Next.
    create a new image element
  4. Upload a placeholder image.
  5. Add a label and a description for the element.

Part 2: How to add Authorised Issuer Image element on a credential design?

  1. Open the template in the Designer.
  2. Go to the Images tab.
  3. Lastly, select the image you want to add to the template, then place it where you want it in the design.
    image element in the designer

Later if you make further chnages to the placemnt/ remobve the eleemt - it will haev to be resynced, so the chnages are upadted for the subs accounts

How do authorised issuers add the image?

When they log in to their account, they see a banner:

notififcation to remind authorised issuers to upload an image in the element library

  1. Click Element Library in the banner, or go to Settings > Element Library.
  2. Find the element marked Pending upload and Assigned to you.
  3. Click Upload image and add your version. 

upload authorised issuers image in the element library

Important: If the image is not uploaded, the certificate or badge is not generated when recipients are added.

What happens when you update the image?

To change an image that's already in use, update it in the Element Library (Settings). This is the recommended way: the new image syncs automatically to every template that uses the element.

Good to know: the update applies going forward. The new image appears on badges and certificates issued after the change, credentials already issued to recipients keep the image they were created with.