Ensure all recipient replies are directed to your organization’s email.
Virtualbadge.io sends certificates and badges directly to recipients. To ensure that any replies from recipients are directed to your organization, set your organization's contact email address.
How to Add a Contact Email
To set your organization's contact email:
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Log in to your Virtualbadge.io account.
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Navigate to 'Account Settings' by clicking on your profile icon in the top-right corner.
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In the 'Basic Details' section, locate the 'Contact Email' field.
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Enter your organization's email address.
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Click 'Save' to apply the changes.
After setting your organization's contact email, all recipient replies to credential emails will be directed to this address, ensuring your team can manage and respond to inquiries promptly.
Sending Credentials from Your Domain
Organizations on the Enterprise Plan can configure a custom sending domain, allowing credential emails to appear as sent from your organization's email address (e.g., certificates@yoursubdomain.com). To enable this feature, please contact our support team for assistance with domain verification and setup.
Contact us through:
- Email: contact@virtualbadge.io
- Or, send us a request here