--- title: Canceling Your Subscription description: Want to cancel your Virtualbadge.io subscription or trial? Follow our step-by-step guide to manage your cancellation smoothly and understand what happens next. --- [Skip to content](https://help.virtualbadge.io/article/canceling-subscription#main-content) - [English](https://help.virtualbadge.io/article/canceling-subscription) - [Deutsch](https://help.virtualbadge.io/de/article/abonnement-kündigen) English Show submenu for translations [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new?hsLang=en) [![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/) Open main navigation Close main navigation - - [English](https://help.virtualbadge.io/article/canceling-subscription) - [Deutsch](https://help.virtualbadge.io/de/article/abonnement-kündigen) English Show submenu for translations - [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new) - [Go to Admin Dashboard](https://admin.virtualbadge.io/) [Go to Admin Dashboard](https://admin.virtualbadge.io/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en) 2. [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en) 3. [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing) # Canceling Your Subscription ## Easily Cancel Your Subscription in Just a Few Clicks Ending a subscription? Here's your guide to cancelling hassle-free. You can also use this guide to **cancel your trial subscriptions**. ### **How to Cancel Your Subscription** 1. Go to your account **Settings** and select **Billing**. 2. Under **Billing**, click **Manage**. ![6-2](https://help.virtualbadge.io/hs-fs/hubfs/6-2.png?width=670&height=62&name=6-2.png) 3\. In the new window, select **Cancel**. ![5-4](https://help.virtualbadge.io/hs-fs/hubfs/5-4.png?width=670&height=117&name=5-4.png) That’s it! Your subscription will be canceled. --- ### What Happens When You Don’t Have an Active Subscription Admins will continue to have access to the account but will be limited to managing existing content and settings. This approach preserves control without requiring full account deletion. **What happens to certificates and badges you’ve issued after canceling your subscription?** - Any credentials that have already been **shared or downloaded will remain valid**, and their **validation pages will stay active**. - **Unclaimed credentials** will no longer be accessible to recipients. - All **credential email links** become inaccessible for recipients once the subscription is inactive. For accounts using the Custom Validation page, once your subscription is inactive, the validation page will be hosted on virtualbadge.io instead of your website. ### What You Can and Cannot Do Without an Active Subscription - **✅**Can create new certificate or badge templates, but they will **remain in draft** and cannot be activated until the subscription is active. - **⚠️Add new recipients**, but their status will show **“Insufficient Funds,”** and the credentials won’t be generated or downloadable. - **⚠️Can edit recipient information**, but if the status is **“Insufficient Funds,”** the credentials cannot be generated or downloaded. - **✅Can download previously generated or claimed credentials**. - **❌Sending credential emails is not possible**. - **⚠️**All new or pending certificates and badges will remain **paused/in draft** until the subscription is reactivated. Need further assistance? Feel free to reach out to our support team! - [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en) - [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content) - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials) - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management) - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization) - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations) - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification) - [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting) - [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en) - [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials?hsLang=en) - [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content) - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module?hsLang=en#trainer-module-settings) - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training) - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module) - [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en) - [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content) - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing) - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings) - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings) - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library) - [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en) - [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content) - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management) - [Trainer Module](https://help.virtualbadge.io/article/faqs?hsLang=en#trainer-module) - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues) [![Chill listening crop-3](https://help.virtualbadge.io/hs-fs/hubfs/Virtualbadge.io%20Dark%20(2).png?width=181&height=24&name=Virtualbadge.io%20Dark%20(2).png "Chill listening crop-3")](https://www.virtualbadge.io/) Virtualbadge.io Help Center Copyright © 2026, FutureNext GmbH