Customizing Your Recipient Page URLs with Slugs

Slugs are the editable parts of a URL that define how your recipient access page appears on the web. Customizing them helps create clean, branded, and easy-to-understand URLs, improving both visibility and user trust.

There are two types of slugs in Virtualbadge.io:

• Organisation Slug
• Credential Slug

Organisation Slug

An Organisation Slug is a customizable segment of the URL that appears right after the main domain. It can include your organisation’s name or a variation of it, for example, your organisation name, department, or program.

You can create up to five organisation slugs (available from the Growth Plan onwards).

Credential Slug

A Credential Slug appears after the organisation slug and typically represents the name of the course, training, or certification.

Example URL:
https://app.virtualbadge.io/{organisation-slug}/{certificate-slug}

How to Add or Edit an Organisation Slug

There are two ways to add or edit an organisation slug in Virtualbadge.io at the account level or at the certificate level, depending on where you want the slug to apply.

A. From the Account Level

Use this option to set a default organisation slug that applies across all new certificates issued from your account.

1. Navigate to the Admin Dashboard
2. Oen Settings and click on Organisation.

3. Scroll down to the Setup section and click Manage.

   
4. Click the Edit (pen) icon next to your current slug.
   
5. Enter your preferred organisation slug (e.g., your company or institution name).
   Note: Spaces and special characters are not allowed in URLs. Click Save to apply your changes.
   

Once saved, this new slug becomes available for use in all upcoming certificate or badge designs.

B. From the Certificate Level

Use this option if you want to assign a specific organisation slug for a particular certificate or credential useful when managing multiple brands or departments under one account.

1. Open the desired certificate or badge in your dashboard.
2. In the Basic Details section, scroll down to the Slug Settings area.
3. Add or edit both the Organisation Slug and Credential Slug as needed.
4. Click Save to confirm your changes.