---
title: Customizing Your Recipient Page URLs with Slugs
description: Learn how to customize your organisation slug in Virtualbadge.io to create clean, branded URLs for recipient access pages—and troubleshoot common slug editing issues.
---

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# Customizing Your Recipient Page URLs with Slugs

## Personalize and brand your certificate access links for a clearer, more professional experience

Slugs are the editable parts of a URL that define how your recipient access page appears on the web. Customizing them helps create **clean, branded, and easy-to-understand URLs,** improving both visibility and user trust.

There are two types of slugs in Virtualbadge.io:

- **Organisation Slug**
- **Credential Slug**

### **Organisation Slug**

An **Organisation Slug** is a customizable segment of the URL that appears right after the main domain. It can include your organisation’s name or a variation of it, for example, your organisation name, department, or program.

You can create **up to five organisation slugs** (available from the **Growth Plan** onwards).

### **Credential Slug**

A **Credential Slug** appears after the organisation slug and typically represents the **name of the course, training, or certification**.

Each credential slug must be unique — it cannot be identical to another certificate slug within your account.

**Example URL:**  
`https://app.virtualbadge.io/{organisation-slug}/{certificate-slug}`

### **How to Add or Edit an Organisation Slug**

There are **two ways** to add or edit an organisation slug in Virtualbadge.io **at the account level** or **at the certificate level**, depending on where you want the slug to apply.

#### **A. From the Account Level**

Use this option to set a **default organisation slug** that applies across all new certificates issued from your account.

1. Navigate to the **Admin Dashboard**
2. Oen **Settings** and click on **Organisation**.
3. Scroll down to the **Setup** section and click **Manage**.
   
   ![2-4](https://help.virtualbadge.io/hs-fs/hubfs/2-4.png?width=500&height=188&name=2-4.png)
4. Click the **Edit (pen) icon** next to your current slug.  
   ![3-2](https://help.virtualbadge.io/hs-fs/hubfs/3-2.png?width=400&height=237&name=3-2.png)
5. Enter your preferred organisation slug (e.g., your company or institution name).  
   *Note:* Spaces and special characters are not allowed in URLs. Click **Save** to apply your changes.   
   ![4-2](https://help.virtualbadge.io/hs-fs/hubfs/4-2.png?width=400&height=235&name=4-2.png)

Once saved, this new slug becomes available for use in all upcoming certificate or badge designs.

#### **B. From the Certificate Level**

Use this option if you want to assign a **specific organisation slug** for a particular certificate or credential useful when managing multiple brands or departments under one account.

1. Open the desired **certificate or badge** in your dashboard.
2. In the **Basic Details** section, scroll down to the **Slug Settings** area.
3. Add or edit both the **Organisation Slug** and **Credential Slug** as needed.
4. Click **Save** to confirm your changes.

*That’s it!* Your updated slugs will now be reflected in the recipient access page URL.

#### **Need Help with Slugs? Can’t Edit or Delete?**

**F**or more tips and FAQs, see our **Slug Management Guide**.

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