Bounced Emails

Understanding Why Some Emails Bounce and How to Resolve It

 When emails bounce, it can be due to a couple of common reasons. Either there's an error in the recipient's email address, or their IT system is blocking emails from third-party senders due to extra security measures.

1. Incorrect Email Address:
The most straightforward reason for bounced emails is a typo in the email address. If you suspect this is the case, double-check that the recipient's email is spelled correctly and resend the email. This should resolve the issue if the mistake was in the address.

2. Security Measures from the Recipient's IT System:
If the email address is correct but the email still bounces, it's likely that the recipient's email system has security barriers preventing third-party emails. In this case, ask the recipient to whitelist the sending domain: info@m.virtualbadge-mail.com.

If the recipient is unable to whitelist the email, there are still several options for sending the certificate manually. These require a bit more effort but will ensure your recipient receives their certificate. Here are the options:

Option 1: Download and Send the Certificate as a PDF
You can download the PDF version of the recipient's certificate and send it directly via email. You can find out how to do this here.

Option 2: Send a Link to the Recipient’s Certificate
You can provide the recipient with a link to their certificate view page and include their unique token. Here's how you do it:

• Navigate to the Recipients tab and locate the Token column. Find the recipient, copy their unique Token ID, and share the link along with the token with the recipient. For more details, please refer to this help document.

Option 3: Custom Domain Integration (Add on Feature)
If you want to use your domain for sending emails, you can integrate it into Virtualbadge.io.

Interested in sending credential emails from your domain?

By following these steps, you can easily resolve bounced email issues and ensure that your recipients receive their certificates. Whether by correcting a typo, asking the recipient to whitelist your domain, or sending the certificate manually, you have options for getting the certificate to your recipient with minimal hassle.