---
title: Certificate and Badge Status
description: Understanding these status indicators can help you track the progress of certificates and badges for your recipients.
---

[Skip to content](https://help.virtualbadge.io/article/certificate-and-badge-status#main-content)

- [English](https://help.virtualbadge.io/article/certificate-and-badge-status)
- [Deutsch](https://help.virtualbadge.io/de/article/zertifikat-status)

English

Show submenu for translations

[Contact Support](https://help.virtualbadge.io/article/kb-tickets/new?hsLang=en)

[![Virtualbadge.io White-2](https://help.virtualbadge.io/hs-fs/hubfs/logo/Virtualbadge.io%20White-2.png?width=300&height=40&name=Virtualbadge.io%20White-2.png)](https://www.virtualbadge.io/)

Open main navigation

Close main navigation

- - [English](https://help.virtualbadge.io/article/certificate-and-badge-status)
    - [Deutsch](https://help.virtualbadge.io/de/article/zertifikat-status)

  English
  
  Show submenu for translations
- [Contact Support](https://help.virtualbadge.io/article/kb-tickets/new)
- [Go to Admin Dashboard](https://admin.virtualbadge.io/)

[Go to Admin Dashboard](https://admin.virtualbadge.io/)

 Hello! How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Articles Virtualbadge.io](https://help.virtualbadge.io/article?hsLang=en)
2. [Features](https://help.virtualbadge.io/article/features?hsLang=en)
3. [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials)

# Certificate and Badge Status

## Understanding these status indicators can help you track the progress of certificates and badges for your recipients.

The status of a certificate or badge provides valuable insight into its creation and delivery process. This status is closely tied to the [email status](https://help.virtualbadge.io/article/email-status?hsLang=en), as the two are interdependent. Below is an overview of the different statuses you might encounter.

![\[Recipients Page\] Desktop\_Dashboard-3-1](https://help.virtualbadge.io/hs-fs/hubfs/%5BRecipients%20Page%5D%20Desktop_Dashboard-3-1.png?width=688&height=340&name=%5BRecipients%20Page%5D%20Desktop_Dashboard-3-1.png)

**Status Indicators and What They Mean**

1. **Not Generated**
   
     - The certificate or badge has not yet been created. It is still in the preparation phase.
2. **Generating**
   
     - The certificate or badge is currently being generated. This status means the process is ongoing.
3. **Generated**
   
     - The certificate or badge has been successfully created. At this point, you can send it to the recipient.
4. **Claimed**
   
     - The recipient has opened the email and clicked the call-to-action (CTA) to access their certificate or badge, reaching the credential access page.
5. **Revoked**
   
     - If you’ve accidentally sent the certificate or badge to the wrong recipient, you can revoke the token. Revoking makes the token unusable, preventing the intended recipient from claiming the certificate or badge. \[Read more here: [Access Token](https://help.virtualbadge.io/article/access-token?hsLang=en)\]
6. **Insufficient Funds**
   
     - This status occurs when your account has insufficient credits, meaning the certificate or badge cannot be generated or sent until the issue is resolved.

 By understanding these status indicators, you can more effectively manage your certificates and badges, ensuring they are created, sent, and claimed as needed. If you encounter any issues, check the status to determine the next steps, and ensure that your account has enough credits to complete the process.

 

- [Onboarding & Setup](https://help.virtualbadge.io/article/onboarding-setup?hsLang=en)
- [Features](https://help.virtualbadge.io/article/features?hsLang=en#main-content)

    - [Managing Credentials](https://help.virtualbadge.io/article/features?hsLang=en#managing-credentials)
    - [Recipient Management](https://help.virtualbadge.io/article/features?hsLang=en#recipient-management)
    - [Email Delivery & Customization](https://help.virtualbadge.io/article/features?hsLang=en#email-delivery-customization)
    - [Sharing & Social Integrations](https://help.virtualbadge.io/article/features?hsLang=en#sharing-social-integrations)
    - [Security & Verification](https://help.virtualbadge.io/article/features?hsLang=en#security-verification)
    - [Insights & Reporting](https://help.virtualbadge.io/article/features?hsLang=en#insights-reporting)
- [Credential Design](https://help.virtualbadge.io/article/credential-design?hsLang=en)
- [Access & Share Credentials](https://help.virtualbadge.io/article/access-share-credentials?hsLang=en)
- [Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#main-content)

    - [Trainer module settings](https://help.virtualbadge.io/article/trainer-module?hsLang=en#trainer-module-settings)
    - [Creating a Training](https://help.virtualbadge.io/article/trainer-module?hsLang=en#creating-a-training)
    - [Recipients in the Trainer Module](https://help.virtualbadge.io/article/trainer-module?hsLang=en#recipients-in-the-trainer-module)
- [Integrations & API](https://help.virtualbadge.io/article/integrations-api?hsLang=en)
- [Account & Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#main-content)

    - [Billing](https://help.virtualbadge.io/article/account-billing?hsLang=en#billing)
    - [Organisation Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#organisation-settings)
    - [User Settings](https://help.virtualbadge.io/article/account-billing?hsLang=en#user-settings)
    - [Element Library](https://help.virtualbadge.io/article/account-billing?hsLang=en#element-library)
- [Organisation Hub](https://help.virtualbadge.io/article/organisation-hub?hsLang=en)
- [FAQs](https://help.virtualbadge.io/article/faqs?hsLang=en#main-content)

    - [Credential Management](https://help.virtualbadge.io/article/faqs?hsLang=en#credential-management)
    - [Trainer Module](https://help.virtualbadge.io/article/faqs?hsLang=en#trainer-module)
    - [Email & Delivery Issues](https://help.virtualbadge.io/article/faqs?hsLang=en#email-delivery-issues)

[![Chill listening crop-3](https://help.virtualbadge.io/hs-fs/hubfs/Virtualbadge.io%20Dark%20(2).png?width=181&height=24&name=Virtualbadge.io%20Dark%20(2).png "Chill listening crop-3")](https://www.virtualbadge.io/)

Virtualbadge.io Help Center

<https://www.linkedin.com/company/virtualbadge-io/?originalSubdomain=de>

Copyright © 2026, FutureNext GmbH