When recipients click the Get Certificate CTA button in their email, they are redirected to this page to access their certificate. On this page, they can share their credentials on social media (for example, LinkedIn), add the credential to their LinkedIn profile (if social media mode is enabled), add it to their Apple or Google Wallet, view the validation page, or download the certificate or badge.
In some cases, clicking the CTA button downloads the certificate PDF directly. This is another way to receive credentials, and it skips the access page.
Customising the Recipient View Page
You can personalise this page directly from your dashboard by changing:
- Logo and navigation link: Update the logo and its embedded link. The logo added here also appears in the header of your emails. You make these changes in the Basic Details tab.
- URL structure: Change the organisation and certificate slug (for example, app.virtualbadge.io/organisationslug/certificateslug) in the Basic Details tab.
- Sharing text: Set the default text for social media sharing. Enable Social Media Mode in the Basic Details section, then set the text on the second tab in Recipient Experience.
Troubleshooting Certificate Preview Issues
If the certificate background appears incorrect after updates, try:
- Clearing your cache and reloading the page.
- Re-saving the certificate design from the "Designer" tab.
These steps should resolve any display issues caused by background changes.