Understanding Your Refund Options
At Virtualbadge.io, we strive to provide a seamless experience for our users. While refunds are not supported as per our Terms & Conditions. Below is our refund process, along with alternative options available to you.
Refund Process
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Submit a Refund Request
- If you wish to request a refund, please reach out to our support team.
- Our team will review your case based on our refund eligibility criteria.
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Review & Processing
- If approved, refunds are subject to a non-refundable fee covering payment processing and operational costs.
3. Refund Confirmation
- If your refund is approved, it will be processed within a standard timeframe.
- Refunds will be issued to the original payment method used during the purchase.
Alternative Options Instead of a Refund
We understand that canceling a subscription may not always be the best solution. Here are some flexible alternatives:
1. Subscription Pause
- You can pause your subscription and reactivate it anytime within the next 12 months.
- As a bonus, you’ll receive 3 extra months for free when you resume your subscription.
2. Credits for Other Virtualbadge.io Products
- Instead of a refund, you can convert your payment into credits.
- These credits can be applied to any Virtualbadge.io service or product. See our pricing page for details: Virtualbadge.io Pricing.
3. Switch from a Yearly to a Monthly plan
- You can opt to change to a smaller plan, and this adjustment will be effective starting with your next billing cycle.
4. Assistance with Software Usability
- If you're facing difficulties using the platform, our support team is happy to help!
- We offer free setup assistance to ensure you get the most out of Virtualbadge.io.
Need Help?
If you’re unsure about your options, our team is happy to discuss your needs and find the best solution for you. Simply reach out, and we’ll assist you! 😊
For further assistance, contact our support team.