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Share Error Logs for Better Troubleshooting

A quick way to help our team identify and fix technical issues.

When something isn't working, our developers can solve it much faster if they can see the technical details of the error. Your browser records these behind the scenes. This guide shows you how to find them and send them to us. It takes about two minutes, no technical background needed.

Step 1: Open the developer tools

On the page where the problem happens, right-click anywhere and select Inspect. A panel will open on the side or bottom of your screen. (You can also press F12 on Windows, or Cmd+Option+I on Mac.)

Step 2: Go to the Network tab

At the top of that panel, click the Network tab. Leave it open. If the list looks empty, that's fine, it will fill up in the next step.

Step 3: Reproduce the error

With the Network tab still open, repeat the action that caused the problem (for example, clicking send or sharing a certificate). You'll see rows appear in the list as the page works.

Step 4: Find the failed request

Look for a row highlighted in red, or one showing a status number like 400, 401, 403, or 500. That's the error we need. Click on it.

Step 5: Capture the details

Once you click the failed row, a set of sub-tabs appears. Please send us a screenshot of each:

  • Headers — the request details
  • Payload — what was sent
  • Response — what came back

Screenshot all three and send them over.

Step 6: Send it to us

Reply to your support conversation with the three screenshots, and we'll take it from there.

These steps work the same in Chrome, Edge, and Firefox. The panel may look slightly different, but the Network tab behaves the same way in each.

Please only send these screenshots through your official support conversation, as they can contain some personal information.