Modifying an organisation slug that's already in use can present challenges. Below are common issues and their solutions:
- Unable to change the Organisation Slug from "Basic Details" tab.
- Unable to delete a Slug because it is being used by other certificates
1) Unable to change the Organisation Slug from "Basic Details" tab.
If you're unable to edit the Organisation Slug directly, follow these steps
- Step 1: In the Basic Details section, scroll down to Organisation Slug. Click on "Update Slug."
- Step 2: A dialogue box appears asking you to type "OK." This allows you to edit the slug. Then click "I Understand."
- Step 3: Now, you can type the new Organisation Slug and "Add" it.
- Step 4: Another dialogue box appears. Click the "+" sign to confirm your choice.
- Step 5: You are now able to select whichever Organisation Slug is needed. Or even edit the default Slug by clicking on the "Pen Icon."
- Step 6: Make the necessary changes and "save" it.
Now you can not only add but also edit a slug. Edit only when it is not default or when the certificate is not active.
2) Unable to delete a slug because it is being used by other certificates
To delete a slug currently associated with active certificates, please follow these steps:
- Step 1: Go to "Manage Organisation." Under "Setup", click on "Manage."
You can see that you are unable to edit or delete, as the certificate is being used and a pop-up states the same.
- Step 2: Go back to the active certificate. Click on "Overview." On the right side, click on "Pause."
- Step 3: Go back to "Manage Organisation" < "Setup" < "Manage" < You will be able to delete or edit the Slug accordingly.